The ‘Property’ is The Hedingham Partnership whose registered office address is at Hedingham Castle, Castle Hedingham, Halstead, Essex. CO9 3DJ
Entry tickets to this attraction are sold and redeemed subject to the following Terms & Conditions. Failure to adhere to these Terms & Conditions may result in you being removed from the property. We reserve the right to vary these Terms & Conditions at any time and without prior notice. By entering the property you accept that you have a duty to take reasonable steps to ensure your own safety, and that of others.
Health and Safety
Safety is paramount at this property. Please observe all signs, warnings and instructions from staff. Access restrictions apply to some areas of the property, which may prevent guests with any form of health or medical condition from accessing. This includes, but is not limited to; mobility limitations, heart conditions, back/neck problems, epilepsy and pregnancy. Information regarding the restrictions for the property is available on request, or from a member of staff. Failure to adhere to the Health and Safety requirements of this property may result in you being asked to leave or removed from the site.
We reserve the right, without prior notice, to close any area of the property, amend any area, restrict the number of guests having access to certain areas of the property, or alter the property’s opening days or hours. The reason for any closure or restriction provided by this condition may include technical or operational reasons, inclement weather, special events or to ensure the safety of guests and staff at the property. Known closures are updated on the property website at 9am each morning and updated throughout the day should availability change.
Should the whole property be closed for any of the reasons set out above, we reserve the right to offer substitute tickets for admission to the property on an alternative date, in substitution for any other form of redress.
All guests to the attraction require a valid ticket. Entry without a valid ticket will be prohibited, and any losses incurred by the guest will not be entitled to any form of redress. This attraction offers a range of different ticketing options, including E-ticketing via the attraction website or third-party partner, tickets purchased directly at the attraction, or discounted tickets via available promotion.
Whilst all tickets are subject to these Terms & Conditions, guests must ensure that they are adhering to any specific limitations or requirements, which may affect the validity of their ticket. This may include, but is not limited to; restrictions on date or method of redemption, limitations on the number of guests entitled to redemption and any requirements for tickets, which must be purchased alongside a promotion. Any limitations or requirements in addition to these Terms & Conditions are detailed on the ticket or voucher. We reserve the right to add or amend these limitations or requirements at any time and without notice.
All E-tickets and promotional discounts must be clearly legible at the time of redemption at the attraction. It is the responsibility of the guest to ensure that they have the correct ticket types and quantities for their party. Amendments, variations to quantities or replacement tickets completed at the attraction will be charged at gate price.
A concession rate for guests aged 65+ and students is available upon proof of eligibility. Guests with health conditions or impairments may be entitled to a free of charge carer’s ticket upon proof of eligibility. Accepted forms of eligibility include; Disability Living Allowance or Attendee Allowance aware letter (dated within the last 6 months), Personal Independent Payment letter (dated within the last 6 months), current and valid Blue Badge, letter from GP or Consultant (dated within the last 6 months) confirming the need for a full time carer. A maximum of one free of charge carer will be admitted per eligible guest.
We reserve the right to change the content of advertised special events for any reason without prior notification. We will issue refunds if and when the company deems appropriate.
Supervision & Behaviour
Children aged 12 and under must be actively supervised by a parent or guardian at all times whilst at the property.
Behaviour by guests which in our opinion affects the likely enjoyment or safety of our staff and/or guests, use of violence, aggressive behaviour, threatening abusive or discriminatory words or language, or causes damage to the property, equipment, structures, safety systems (including CCTV) or fabric of any building or facility will be escorted from the property, and will not be entitled to any form of redress.
Unnecessary noise or behaviour likely to cause annoyance to other guests is not permitted within this property. Dress and appearance of all guests must be suitable. Appropriate clothing must be worn at all times, and this includes a top and shoes. If you are wearing clothing that is likely to cause offence, you will be refused entry to the property.
The following items are not permitted into the attraction: cooking devices, weapons, any other items, which the attraction deems inappropriate.
To prevent offensive weapons or dangerous articles from being brought into the property, you are admitted to the property subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.
On normal open days, pets are allowed on to the property but must be kept on a lead at all times. Pets are not allowed on the property during weddings or special event days. Pets are not to be left within vehicles. The property reserves the right to contact the appropriate authorities, to attend and be responsible for making an appropriate decision on the treatment of any pet left in a vehicle, unsupervised or in distress.
A limited Alcohol sales offering is available in designated Catering outlets and may only be consumed within the designated area at each outlet. Guests are not permitted to bring their own alcohol into the property, and any guest believed to be doing so will be asked to leave the property.
The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the property without any right to a refund.
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.
Photography and Filming
Guests are welcome to take photographs and recordings within the attractions, providing they are for private use, and not for any commercial purpose. From time to time, the attraction or other authorised parties may carry out photography and/or video recording at the attraction, which may feature guests. Entry to the attraction is deemed as acceptance of these Terms & Conditions, and you therefore agree that the attraction or any authorised party may use the images for promotional, advertising or publicity use, in any format. Copyright of this material remains with the attraction and/or authorised parties.
The Hedingham partnership accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Property). This does not affect your statutory rights.
This property welcomes feedback from guests, and strongly recommends that any guest with queries, feedback or requiring further assistance speak with a member of staff during their visit. Feedback or queries following a visit, should be emailed in the first instance to; firstname.lastname@example.org or via post; Hedingham Castle, Castle Hedingham, Halstead, Essex. CO9 3DJ
Upon contacting us following your visit, you will receive confirmation that your correspondence has been received. We endeavour to have responded to all enquires within 28 days.